Thank you for choosing DigitalBundlez.com for your digital product purchases. We want to ensure a smooth and enjoyable experience for you. Please review our Refund & Cancellation Policy below:
1. Cancellations
- Eligible Cancellations: You can cancel your order within 2 hours of purchase by contacting our support team. Once your digital product has been delivered or made available for download, cancellation is no longer possible.
- Non-Cancellable Orders: Orders that have already been processed or scheduled for immediate delivery (e.g., instant downloads) cannot be canceled once access has been granted.
2. Refund Policy
- Product Quality Concerns: If you receive a digital product that does not match the description or is corrupted, please contact us within 24 hours of purchase. You may be eligible for:
- A replacement, or
- A full/partial refund, depending on the situation.
- Refund Process: Refunds will be processed within 5-7 business days after confirmation. The refund will be issued to the original payment method used at checkout.
3. Non-Refundable Situations
- Orders where the digital product has been successfully delivered or made available for download.
- Situations where the delivery fails due to an incorrect or incomplete email address or contact information.
- Failure to download or access the product due to issues with the customer’s device, internet connection, or software compatibility.
4. Return Policy
Due to the nature of digital products, we do not accept returns. However, if there are issues with the quality or functionality of your purchase, we will offer an appropriate solution as mentioned above.